24/7 Canvas Support at VinUni

In order to ensure that students can get the help they need in using Canvas in a timely manner, many options are available:

1. If your question is about course content, grading, schedule, or any other topic that is directly related to the course, you should contact the instructor for the course.

2. If you are having trouble logging in to Canvas, and you have checked your internet connection and tried to recover your password, you can contact the VInUni IT helpdesk by emailing them at: support-IT@vinuni.edu.vn. In the title of your email, be sure to mention "Student Request for Canvas Support" so that the IT team knows the context.

3. If you are having trouble with a particular aspect of using Canvas (like responding to a discussion, or sending an email, or finding information), you can check out the online help available in these short videos and https://vinuni.edu.vn/canvas-vinuniversity/

4. This Passport course will always be assigned to you, so you can come back to it often to refresh your memory on how to do something in particular.